Position Overview

The Assistant Manager ‘s primarily responsibility is to work with the customers as they enter the shop on identification and resolution of their automobile repair needs. This position requires strong customer service skills along with good sales experience.

Responsibilities

• Greet customers and assist them with any inquiries they may have, either by phone or in person.
• Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes.
• Assistant managers remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer. 
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
• Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the Store Manager.

Core Competencies

• Integrity and Respect
• Initiative
• Customer Service
• Attention to detail